CUSTOMER SERVICE

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” Sam Walton.

At FFI, we recognize that without customers, a business does not exist. Bad customer service is an ingredient of declining revenue and eventual collapse of a previously good and strong business.

We will help you in training your staff on proper customer handling skills, changes in customer trends and preferences and if your products require customer training, who best to do it than the company whose core business is to keep your customer well informed and happy.

  • Analytical Skills
  • Business Analysis and Quality
  • Business Enhancement Skills
  • Business Writing
  • Communication Skills
  • Customer Service
  • Finance and Accounting
  • Human Resource Management
  • Information Technology Management
  • Interpersonal Skills
  • Leadership
  • Management and Supervisory Skills
  • Marketing
  • Office and Administrative Support
  • Presentation Skills
  • Project Management
  • Purchasing and Supply Management
  • Sales
  • Strategic Alliance Management
  • Strategic Planning
  • Thinking and Innovation
  • Training and Development
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